if you need help with posting your information on this directory
The Official Website of the Personal Care Attendant Workforce Council
Mass PCA Directory
Need Help?
Need help?
Call the Mass PCA Directory operators at 888-627-7722 with questions Monday-Friday between 9am - 5pm. There is a voice mailbox if you need to leave a message, they will return your call.
You can also email them at info@masspcadirectory.org.
More Information
PCA YouTube Channel:
Directory Basics Video
Welcome to the Mass PCA Directory. We've created a couple of short videos to guide you through each step of the process--whether you're a worker looking for a job or a consumer who needs to hire a worker. Here's a few things you'll need to know. Number one. An email address is needed for logging into the directory and for notifying you when a match has been made. Two. Keep in mind, the directory pages will look different on laptops, computers, tablets and cell phones. So, when in doubt, scroll down--There's probably more to see. Three. New workers and new jobs are posted on the directory daily, so check your email and text messages for updates. And four. You can call the Directory Help Line and talk with a live operator Monday through Friday from 9:00 to 5:00 for help. In the following videos, we'll show you how to register on the directory, how to add or look for a job, how the matching feature works, how the directory keeps your privacy, and tips for scheduling with workers or employers.
Does the Directory screen PCAs for employment?
NO, the Directory does not screen online applicants or conduct background checks. It is the responsibility of the consumer/employer to conduct CORI, SORI checks, as well as check the references of all potential employees. The Council strongly encourages all PCA consumers to use this valuable resource. The CORI program is FREE for elders 60+ and people with disabilities. You may download a form, called On Behalf of Home Health Aide.
Are you an individual with a disability and would like to receive personal care attendant services in your home? Find a Personal Care Management agency in your area to begin the process
The Personal Care Attendant (PCA) program is delivered by MassHealth to provide funds for people with disabilities (PCA Consumer-employer) to hire Personal Care Attendants to assist with activities of daily living. If you are not yet approved to receive personal care attendant services in your home, you will need to call a Personal Care Management agency in your area to assist you with the screening and application process.
Let's talk about using the consumer side of the Mass PCA Directory. You need an email address to use the directory. If you don't have one, there are many free options, such as Gmail, Outlook Mail, Yahoo Mail, and AOL Mail. The first step is to register. After you click on the "I need to hire a PCA" button, enter your email address and create a password for your account using the rules listed, then click on Register. Open your email inbox. Open the email from info@masspcadirectory.org, click on the link, which will activate your registration, then login using your email address and the password you just created. The second step is to complete your Account Information. While the directory needs your street address to find PCAs who live near you, it is not seen by any PCAs until you share it with them. The directory does not show your address to any users. The third step is to complete the form with the details of your job--location, hours, skills needed, preferred language, etc. When you hit the "Post my job now" button, you'll see a list of PCAs that match your information. You should look through the PCA profiles on the list to find the ones that match your needs the best. The PCAs that live closest to you are listed first. That means the last PCA on the list lives the farthest away from you. You can contact a PCA that matches your job post several ways. You can email them with the directory's email system, or you can contact them using the method they listed on their application. A few things to note--The directory features change from time to time. New features are added, and features that are not useful go away. If you log in and things look different, feel free to call the directory operators to ask your questions. You will need to change your password every 60 days for security. New PCAs join the directory every week. If you don't post a job, you will not get notified about new PCAs. You'll have to log in and search on your own. Let the directory work for you and post a job. You will get an alert, either text or email, when new workers are in your area. An important tip during this process is to respect each other's schedules when setting up interviews and appointments. No one likes their time wasted. If you schedule a meeting or interview and then can't make it, please call and cancel or reschedule. People get more upset if you don't show up at all. Visit the More Information tab on the directory for useful tips and information. And remember, if you get stuck or have questions at any time, call the operators at the Mass PCA Directory Help Line. They are waiting to talk to you.
Are you a new worker looking for a job as a personal care attendant? Learn about some of the roles and responsibilities of a Mass Health Personal Care Attendant
Watch a Video and read a description about the job benefits of being a MassHealth PCA.
Let's talk about using the PCA Directory if you're a worker, or PCA. Just like a business, consumers recruit, hire, and schedule you for jobs. You'll need an email address to use the directory. If you don't have an email address, please take a moment to get one. There are many free options, such as Gmail, Outlook Mail, Yahoo Mail, and AOL Mail. The first step is to Register. After you click on the "I want a PCA job" button, enter your email address and create a password for your account using the rules listed. Open your email inbox. Open the email from info@masspcadirectory.org, click on the link, which will activate your registration, then log in using your email address and the password you just created. The second step is to Create a Worker Profile. You'll enter details about your skill set, availability, how far you would like to travel for work, and languages you speak. Be sure to list all the languages you speak, even English. The third and most critical step is to review the jobs that match your profile. The "matching feature" in the directory will provide you with a list of consumers who need to hire PCAs and live close to you. A few things to note: The directory features change from time to time. New features are added, and features that are not useful go away. If you log in and things look different, feel free to call the directory operators to ask your questions. Your home address is only used for matching you to consumers in your area. So even though you must enter it into the directory, consumers don't have your address until you share it with them. An important tip during this process is to respect each other's schedules when setting up interviews and appointments. No one likes their time wasted. If you schedule a meeting or interview and then can't make it, please call and cancel or reschedule. People get more upset if you don't show up at all. You will need to change your directory password every 60 days for security. If you get hired, please deactivate yourself in the directory unless you're looking for more hours. If you do not visit the directory for 30 days, your profile will be set to inactive, which means your profile will not be listed in a worker search. But you can always reactivate yourself by logging back into the directory with your username and password. Visit the More Information tab on the directory for useful tips and information. And remember, if you get stuck or have questions at any time, call the operators at the Mass PCA Directory Help Line. They are waiting to talk to you. Let's find your new employer today.
Information about the PCA New Hire Orientation requirements
The PCA New Hire Orientation is required for all newly hired PCAs within the first nine months of hire. This training provides important employment-related information about wages, benefits, fraud, abuse, neglect, and worker rights.
Learn more about PCA Union benefits and Skills Training Workshops Available Statewide
Workshops are free for working PCAs; and offered in convenient locations statewide. Language interpretation is available
Workshops include:
Adult First Aid/CPR
Alzheimer’s and Dementia Care
Blood borne Pathogens
Body Mechanics
Communications and Boundary Setting
Medication Safety
Nutrition & Diabetes